Refund policy
Return & Refund Policy
We want you and your pet to be completely happy with your purchase. If you're not satisfied, we're here to help.
RETURNS
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unwashed, and in its original packaging and condition.
To request a return, contact us at lfaftine00@gmail.com with your order number and the reason for the return. We will provide instructions on how to proceed with the return.
REFUNDS
Once we receive and inspect the returned item, we will notify you by email whether your refund has been approved.
If approved, the refund will be issued to the original payment method. Please allow 5–7 business days for the refund to be processed after approval. The time required for the funds to appear in your account may vary depending on your payment provider.
EXCHANGES
We offer exchanges for size-related issues where applicable. Please contact us within 14 days of receiving your order.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at lfaftine00@gmail.com as soon as possible with your order number and photos of the item. We will review the issue and provide appropriate instructions for a replacement, exchange, or refund.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Items marked as final sale
• Items that have been used or washedRETURN SHIPPING COSTS
For returns due to a change of mind or other reasons not caused by an error or defect, the customer is responsible for the return shipping costs.
If the item arrives damaged, defective, or incorrect, please contact us before returning it so that we can provide instructions regarding the return shipping.
SHIPPING & DELIVERY
Processing time: 1–3 business days.
Standard shipping: 7–15 business days for international orders.
Tracking information will be sent by email once your order has shipped.
Delivery times may vary due to customs processing, carrier delays, or other circumstances outside our control.
CONTACT
For questions regarding returns, refunds, or exchanges, please contact us at:
Email: lfaftine00@gmail.com